Do you ship outside the US?
Not at the moment. We are however putting last minute plans in place to start shipping to locations all around the world. Please bear with us.

Do you offer a guarantee on my purchase?
Yes, all your products come with a 30 day refund guarantee and a 12 months warranty period from your date of original purchase during which any faulty product will be replaced free of charge. Please visit our “Warranty Information” page for full details.

When are you launching your next product?
Our new and exciting solution to another of your beauty bother is launching very soon. If you wish to be notified when we launch, signup to our newsletter and we will keep you informed

Do you offer warranty on my purchase?
Yes. In the first 30 days following the ORIGINAL purchase date, J.O.I offers a 30 day money back guarantee on all products excluding Gift Cards. Please read our full Warranty Terms for full details.

What are your returns policy?
You can return your unused purchase within 30 days from original order date. Contact us within this period for instructions on how to return your product. Please read our full Returns Policy for full details.

How long does shipping take?
We aim to ship your order within 1 working day from your order date. Depending on your location, delivery can take between 2 - 7 days.

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